REFUND POLICY
Last updated: August 16, 2026
DIGITAL PRODUCTS AND DOWNLOADS
ShopMarkaz sells downloadable digital products, including software and related digital materials.
Because downloadable digital products can normally be retained or copied after access has been provided, change-of-mind refunds are generally not offered after a product has been downloaded or download access has been used, except where required by applicable law.
Customers should carefully review the product description, features, system requirements, compatibility information and applicable license terms before purchasing.
ELIGIBLE DIGITAL-PRODUCT ISSUES
Please contact ShopMarkaz within 5 days of purchase if:
• The supplied download file is corrupted or incomplete;
• The product is materially different from its published description; or
• The product cannot perform a clearly advertised core function in an environment expressly stated as supported.
Customers should provide the order number, purchase email and sufficient technical information to allow the reported issue to be investigated.
Where reasonably possible, ShopMarkaz may first provide troubleshooting assistance, a corrected file, replacement download or software update.
If a verified material defect falling within this policy cannot reasonably be corrected, an appropriate refund may be provided, subject to applicable law and mandatory consumer rights.
NON-REFUNDABLE SITUATIONS
Except where required by applicable law, refunds are generally not provided for:
• Change of mind after download or use of download access;
• Failure to review published requirements or compatibility information before purchase;
• Unsupported hosting, server configurations, WordPress/PHP versions or third-party environments;
• Conflicts caused by third-party themes, plugins, extensions or services outside the stated product specification;
• Problems caused by customer modifications to the product;
• Failure or refusal to provide information reasonably required to investigate a reported technical issue;
• Expiration or termination of commercial support, automatic-update access or protected-download access according to the applicable service terms;
• Completed services or completed project milestones delivered as agreed; or
• Third-party costs, licenses or services already purchased or incurred for the customer.
Nothing in this section limits refund, cancellation or other consumer rights that cannot lawfully be excluded.
OPEN-SOURCE SOFTWARE RIGHTS
Refund eligibility and commercial service entitlements are separate from rights granted under applicable open-source software licenses.
Where software code has been supplied under the GNU General Public License (GPL) or another applicable open-source license, denial of a refund, expiration of support, or termination of commercial account services does not revoke the open-source rights already granted to copies of that software lawfully received by the customer.
COMMERCIAL SUPPORT AND UPDATE SERVICES
A purchase may include commercial services such as technical support, automatic updates, protected downloads or customer-account services for the duration and scope described on the applicable product or pricing page.
Expiration or termination of those services does not itself create a right to a refund unless otherwise stated or required by applicable law.
WEBSITE AND CUSTOM SERVICES
Before work begins, a customer may request cancellation. Any refund may be reduced by non-recoverable third-party costs already incurred with the customer’s authorization.
After work has begun, any eligible refund may be limited to the uncompleted portion of the agreed scope.
Completed milestones, delivered work, third-party licenses and non-recoverable third-party charges are generally non-refundable except where required by applicable law or expressly agreed otherwise.
DUPLICATE OR INCORRECT PAYMENTS
Verified duplicate payments and confirmed overpayments will be reviewed and, where appropriate, corrected or refunded using a reasonably available payment method.
Processing times may vary depending on the bank, payment service or other payment provider involved.
HOW TO REQUEST A REFUND
To request review of an eligible purchase, provide:
• Order number
• Purchase email address
• Product or service name
• Description of the issue
• Relevant technical information, where applicable
Submit the request through the official ShopMarkaz contact page.
For security, never send banking passwords, PINs, card security codes or one-time passwords (OTPs).
PROCESSING AND DECISIONS
ShopMarkaz may request reasonable information necessary to verify a refund claim.
Approved refunds will be processed using an appropriate available payment method. Bank or payment-provider processing times are outside ShopMarkaz’s direct control.
This Refund Policy does not exclude, restrict or override rights available to customers under applicable law that cannot lawfully be excluded.
CONTACT
Questions concerning this Refund Policy may be submitted through the official ShopMarkaz contact page.
PUBLIC CONTACT INFORMATION
Business: ShopMarkaz Digital
Support email: shopmarkazpk@gmail.com
WhatsApp: +92 329 5406015
Location: Islamabad, Pakistan
Website: shopmarkaz.com