Refund and Returns Policy

ShopMarkaz.com

At ShopMarkaz.com, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return or exchange if:

  • The product is damaged or defective.

  • The wrong item was delivered.

  • The product does not match the description.

  • The item is unused, unwashed, and in original packaging with tags intact.

Return Request Time Frame:
Customers must request a return within 3 to 7 days of receiving the order.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or washed items

  • Items without original packaging or tags

  • Clearance or sale items

  • Customized or made-to-order products

  • Undergarments and personal care items (for hygiene reasons)

3. Return Process

To initiate a return:

  1. Contact our support team through our website or email.

  2. Provide:

    • Order number

    • Product name

    • Clear pictures of the item (if damaged/incorrect)

  3. Our team will review your request within 2–3 working days.

  4. If approved, return instructions will be provided.

Customers may be responsible for return shipping charges unless the item was incorrect or damaged.

4. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 working days.

  • Refunds will be issued through the original payment method (Bank Transfer, JazzCash, EasyPaisa, or Card Payment).

  • In case of Cash on Delivery (COD), refund will be transferred to the customer’s bank account or mobile wallet.

Shipping charges are non-refundable, unless the error was from our side.

5. Exchange Policy

We offer exchanges for:

  • Size issues (if available in stock)

  • Damaged or defective products

  • Incorrect item delivered

Exchange requests must be made within 3–7 days of delivery.

6. Order Cancellation

  • Orders can be canceled before shipment.

  • Once the order is dispatched, it cannot be canceled.

  • ShopMarkaz.com reserves the right to cancel orders due to stock issues or pricing errors.

7. Damaged Items During Shipping

If your parcel arrives damaged:

  • Do not accept the parcel if visibly damaged.

  • If already received, contact us within 24 hours with pictures.

  • We will investigate and offer a replacement or refund if applicable.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again.

  • Contact your bank or payment provider.

  • If the issue persists, contact our support team.

9. Contact Information

For any questions regarding refunds or returns, please contact us:

ShopMarkaz.com
Office #1, 2nd Floor, B-38, Sector F, DHA-1
Islamabad 44000
Pakistan

We are committed to providing the best shopping experience and appreciate your trust in ShopMarkaz.com.